Privacy Policy

1. Introduction

At Gocleans, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit or make a purchase from our website or interact with our services in any manner.

By accessing or using the Gocleans website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

This Privacy Policy applies to all users, customers, visitors, and anyone who interacts with Gocleans through our website, mobile platforms, communication channels, or customer support.

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2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Website visitors

• Registered users

• Customers making purchases

• Individuals contacting customer support

• Users engaging with marketing communications

This policy does not apply to third-party websites, applications, or services that may be linked from our website.

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3. Information We Collect

We collect different types of information to provide and improve our services.

3.1 Personal Information

Personal information is data that can identify you directly or indirectly, including but not limited to:

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Payment-related details (processed via secure third-party gateways)

• Order history and preferences

3.2 Non-Personal Information

We may collect non-identifiable information such as:

• Browser type and version

• Device information

• IP address

• Pages visited and time spent

• Referral URLs

3.3 Automatically Collected Information

When you browse our website, we automatically collect certain information through cookies, pixels, and analytics tools to understand user behavior and improve performance.

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4. How We Collect Information

We collect information through:

• Website forms (account creation, checkout, contact forms)

• Order placement and payment processes

• Cookies and tracking technologies

• Email, WhatsApp, or phone communication

• Promotional campaigns and surveys

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5. Use of Your Information

We use your information for the following purposes:

• To process and fulfill orders

• To deliver products and services

• To communicate order updates and notifications

• To provide customer support

• To personalize user experience

• To improve website functionality and performance

• To send promotional emails or offers (with consent)

• To comply with legal obligations

Your information is used only for legitimate business purposes aligned with providing better services.

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6. Cookies & Tracking Technologies

Gocleans uses cookies and similar technologies to enhance your browsing experience.

6.1 What Are Cookies?

Cookies are small files stored on your device that help websites remember user preferences and improve functionality.

6.2 Types of Cookies We Use

• Essential cookies: Required for website operation

• Analytics cookies: Help analyze traffic and usage

• Marketing cookies: Used for personalized ads and promotions

You can disable cookies through your browser settings; however, doing so may affect website functionality.

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7. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. Your data may be shared only with:

• Trusted service providers (logistics, payment gateways, IT services)

• Courier partners for delivery purposes

• Legal or regulatory authorities when required by law

All third parties are obligated to protect your information and use it only for specified purposes.

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8. Payment Information Security

Payment details entered during checkout are processed securely by authorized third-party payment gateways. Gocleans does not store your card or banking information.

We follow industry-standard security practices to ensure safe and encrypted transactions.

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9. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill orders and services

• Maintain records for legal and accounting purposes

• Resolve disputes

• Enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

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10. Data Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers

• SSL encryption

• Restricted access to personal data

• Regular security monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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11. User Rights & Choices

You have the right to:

• Access your personal data

• Update or correct information

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications

You can exercise these rights by contacting our support team through the details provided on our website.

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12. Marketing Communications

With your consent, we may send promotional emails, messages, or offers related to our products and services. You can unsubscribe at any time using the link provided in our communications.

We respect your preferences and do not engage in unsolicited communication.

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13. Children’s Privacy

Gocleans does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take immediate steps to delete it.

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14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review third-party privacy policies separately.

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15. Legal Compliance

We comply with applicable data protection laws and regulations in India. Your information may be disclosed if required to comply with legal obligations, court orders, or government requests.

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16. Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to confidentiality obligations.

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17. Changes to This Privacy Policy

Gocleans reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes constitutes acceptance of the updated policy.

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18. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

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19. Limitation of Liability

Gocleans shall not be held responsible for any loss, misuse, or unauthorized access to data beyond its reasonable control.

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20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the official communication channels provided on our website.