Terms & Conditions

1. Introduction

Welcome to Gocleans. These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the Gocleans website, mobile site, applications (if any), and all related products, services, content, features, and functionality (collectively referred to as the “Website” or “Services”).

By accessing, browsing, or using our Website, placing an order, or availing any service offered by Gocleans, you agree to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Disclaimer Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website.

Gocleans reserves the right to revise, update, modify, or replace any part of these Terms at its sole discretion without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

---

2. Definitions

• “Company”, “We”, “Us”, “Our” refers to Gocleans.

• “User”, “You”, “Your” refers to any person accessing or using the Website.

• “Products” refers to hygiene, personal care, skincare, grooming, and related items sold by Gocleans.

• “Order” means a request placed by you to purchase products through the Website.

• “Content” includes text, images, graphics, logos, videos, product descriptions, and all other material available on the Website.

---

3. Eligibility & User Responsibility

By using this Website, you confirm that:

1. You are at least 18 years of age, or you are accessing the Website under the supervision of a parent or legal guardian.

2. You have the legal capacity to enter into a binding contract under applicable Indian laws.

3. All information provided by you during registration, checkout, or communication is accurate, complete, and current.

4. You will use the Website only for lawful purposes and in compliance with these Terms.

Gocleans reserves the right to refuse service, terminate accounts, or cancel orders if it suspects that a user has violated these Terms or provided false information.

---

4. Account Registration & Security

Certain features of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials, including login details and passwords. All activities performed under your account shall be deemed to be carried out by you.

You agree to notify Gocleans immediately in case of any unauthorized access or suspected breach of security. Gocleans shall not be liable for any loss or damage arising from your failure to protect your account information.

We reserve the right to suspend or permanently terminate accounts that are inactive, fraudulent, or found to be in violation of these Terms.

---

5. Products & Availability

Gocleans offers hygiene and personal care products designed for everyday home and personal use. All products displayed on the Website are subject to availability and may be modified or discontinued at any time without prior notice.

While we strive to provide accurate product descriptions, images, ingredients, and pricing, minor variations in packaging, color, or appearance may occur. Product images are for illustrative purposes only.

Gocleans does not guarantee that all information on the Website is error-free. In case of any discrepancy, the actual product delivered shall prevail.

---

6. Pricing & Payments

All prices displayed on the Website are in Indian Rupees (INR) unless stated otherwise. Prices are inclusive or exclusive of applicable taxes as mentioned on the product page.

Gocleans reserves the right to change product prices, offers, or promotions at any time without prior notice. In the event of a pricing error, we reserve the right to cancel the affected order and refund any amount paid.

We accept payments through various online payment methods and Cash on Delivery (COD), subject to availability. By placing an order, you authorize Gocleans and its payment partners to process your payment securely.

Gocleans shall not be responsible for payment failures, delays, or errors caused by third-party payment gateways or banking institutions.

---

7. Cash on Delivery (COD)

COD is available for select locations, products, and order values as determined by Gocleans. We reserve the right to withdraw COD facility for any order without prior notice.

Customers opting for COD must ensure availability of the exact payable amount at the time of delivery. Repeated refusal of COD orders may result in cancellation of future COD eligibility or account suspension.

---

8. Order Confirmation, Cancellation & Refusal

An order is considered confirmed only after successful payment (for prepaid orders) or verification (for COD orders). Gocleans reserves the right to cancel or refuse any order due to reasons including but not limited to product unavailability, pricing errors, incorrect customer information, suspected fraud, or logistical issues.

Customers may request order cancellation before dispatch. Once an order has been dispatched, cancellation requests may not be accepted.

---

9. Shipping & Delivery

Shipping timelines provided on the Website are estimated and may vary based on delivery location, courier partner, weather conditions, or unforeseen circumstances.

Gocleans shall not be liable for delays caused by factors beyond its reasonable control. Risk of loss or damage passes to the customer upon successful delivery of the order.

---

10. Returns, Refunds & Replacements

Returns and refunds are governed by our Return & Refund Policy. Due to hygiene and safety reasons, certain personal care products may not be eligible for return once opened or used.

Refunds, if approved, will be processed to the original payment method within the stipulated timeframe. Gocleans reserves the right to reject return or refund requests that do not meet policy conditions.

---

11. User Conduct & Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes

• Provide false or misleading information

• Violate intellectual property rights

• Upload viruses or malicious code

• Attempt to gain unauthorized access to the Website

Violation of these provisions may result in immediate termination of access and legal action.

---

12. Intellectual Property Rights

All content available on the Website, including logos, text, images, designs, trademarks, and software, is the exclusive property of Gocleans and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from Gocleans.

---

13. Health & Product Disclaimer

Gocleans products are intended for general hygiene and personal care use only. They are not a substitute for professional medical advice, diagnosis, or treatment.

Users are advised to read product labels, ingredients, and usage instructions carefully. Gocleans shall not be responsible for adverse reactions resulting from misuse or failure to follow instructions.

---

14. Limitation of Liability

To the maximum extent permitted by law, Gocleans shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or products.

Our total liability, if any, shall be limited to the amount paid by you for the product in question.

---

15. Indemnification

You agree to indemnify, defend, and hold harmless Gocleans, its directors, employees, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising out of your violation of these Terms or misuse of the Website.

---

16. Third-Party Links

The Website may contain links to third-party websites for informational purposes. Gocleans does not control or endorse such websites and is not responsible for their content or practices.

---

17. Force Majeure

Gocleans shall not be held liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, government actions, or technical failures.

---

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of courts located in India.

---

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

---

20. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact Gocleans through the official support channels provided on the Website.