Shipping Policy

1. Introduction

At Gocleans, we are committed to delivering your hygiene and personal care products safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered, along with timelines, shipping charges, free shipping eligibility, and other important information.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy, along with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

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2. Shipping Coverage Area

Currently, Gocleans delivers products across eligible locations within India. Delivery availability depends on courier partner serviceability and pin code coverage.

We reserve the right to add or remove serviceable locations at any time without prior notice.

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3. Order Processing Time

3.1 Processing Timeline

All orders are processed within 1–3 business days after successful payment confirmation or COD verification.

Orders placed on weekends, public holidays, or during sale events may experience slightly longer processing times.

3.2 Order Confirmation

Once your order is placed, you will receive an order confirmation via email, SMS, or WhatsApp. Dispatch confirmation and tracking details will be shared once the order is shipped.

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4. Shipping Methods & Courier Partners

Gocleans works with trusted third-party courier and logistics partners to ensure reliable delivery. The shipping method selected depends on:

• Delivery location

• Order value

• Product type

• Courier availability

We reserve the right to change courier partners without prior notice to ensure timely delivery.

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5. Delivery Timelines

Estimated delivery timelines after dispatch are as follows:

• Metro cities: 2–5 business days

• Non-metro cities: 3–7 business days

• Remote or rural areas: 5–10 business days

These timelines are approximate and may vary due to external factors beyond our control.

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6. Free Shipping Policy

Gocleans may offer Free Shipping on eligible orders as part of promotional offers or store-wide benefits.

• Free shipping conditions (minimum order value, products, or locations) will be clearly mentioned on the website.

• Free shipping is subject to change or withdrawal without prior notice.

No hidden charges are applied on free shipping orders.

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7. Shipping Charges

If an order does not qualify for free shipping, shipping charges (if applicable) will be displayed clearly at checkout before payment.

Shipping charges may vary based on:

• Order weight or size

• Delivery location

• Courier partner rates

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8. Cash on Delivery (COD) Shipping

COD is available for select locations, order values, and products. Availability of COD is subject to courier partner approval.

• COD orders may require verification before dispatch

• Customers must keep the exact payable amount ready at delivery

Repeated refusal of COD orders may lead to restriction of COD availability for future orders.

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9. Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

Customers can track their order status using the provided tracking link. Tracking updates depend on courier partner systems and may take time to reflect.

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10. Delivery Attempts

Courier partners typically make 2–3 delivery attempts. If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal, the order may be returned to origin (RTO).

RTO cases may lead to cancellation or re-shipping at Gocleans’ discretion.

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11. Address Accuracy

Customers are responsible for providing accurate and complete shipping details. Gocleans is not responsible for delivery delays or failures caused by incorrect or incomplete address information.

Any additional shipping costs due to address correction may be borne by the customer.

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12. Delayed or Failed Deliveries

While we aim for timely delivery, delays may occur due to:

• Weather conditions

• Natural disasters

• Courier delays

• Regulatory restrictions

• High order volumes during sales

Gocleans shall not be liable for delays caused by factors beyond its reasonable control.

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13. Damaged Packages During Transit

If you receive a visibly damaged package:

• Do not accept the delivery, if possible

• Inform the delivery agent immediately

• Contact Gocleans customer support with images

Accepted damaged packages must be reported within 48 hours of delivery for resolution.

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14. Split Shipments

In some cases, orders may be shipped in multiple packages due to product availability or logistics reasons. Customers will be notified accordingly with separate tracking details.

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15. Packaging & Safety

All products are packed with care to ensure safety and hygiene during transit. We follow standard packaging practices to minimize damage and contamination risks.

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16. International Shipping

Currently, Gocleans does not offer international shipping. Any future expansion will be updated on the website.

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17. Shipping During Sales & Peak Periods

During promotional events, festive seasons, or high-demand periods, processing and delivery timelines may be extended. Customers are advised to place orders early to avoid delays.

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18. Lost Shipments

In rare cases where a shipment is lost in transit, Gocleans will coordinate with the courier partner to investigate the issue and provide a suitable resolution, which may include replacement or refund.

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19. Force Majeure

Gocleans shall not be held responsible for shipping delays or failures due to events beyond reasonable control, including strikes, pandemics, natural calamities, government actions, or technical failures.

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20. Policy Modifications

Gocleans reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

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21. Contact Information

For shipping-related queries, customers may contact Gocleans through the official customer support channels mentioned on the website.